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What is Cryptostag?
Cryptostag is an instant cryptocurrency exchange that provides the best
crypto-to-crypto rates on the market.
How does Cryptostag work?
Cryptostag’s robot is integrated into the largest cryptocurrency trading platforms,
including Poloniex, Indacoin, and Bittrex. In the span of milliseconds, the
bids and asks on the trading platforms, then selects and suggests the best
rate and displays the estimated rate on our site. The system fixes the rate for
minutes so the user has enough time to make the transaction. Thus, the exchange
the time of a transaction equals the estimated rate that you see when you begin
What currencies does Cryptostag accept?
We currently accept Bitcoin (BTC), Ethereum (ETH), Ethereum Classic (ETC),
Litecoin (LTC), EOS, Bitcoin Cash (BCH). More crypto and fiat currencies are to
be added soon.
Does Cryptostag fix currency rates?
Yes, we fix the estimate exchange rate for 15 minutes to allow our users to
execute their transactions at the expected rate.
What is the wallet address?
A wallet is a vault where you store cryptocurrency (coins and tokens). A wallet
address is a randomly generated combination of digits and letters that is
with a particular wallet.
Cryptostag does not provide wallet addresses and never stores user deposits. To
cryptocurrencies on Cryptostag, you need to provide a wallet address where the
exchanged currency can be transferred to after the exchange is over.
How do I get a wallet address?
Just figure out what coin do you want to buy and seek for a stable wallet that
supports this coin. As a rule, each coin has its official wallet client.
Note that each wallet has its unique address or a tag with a private key that is
required to restore your wallet if it was lost. Cryptostag never asks you to
your private keys. Store them in a safe place and never show to anyone. Once
keys are stolen, your wallet with all the coins is lost forever.
What is destination address?
Destination address is the address of the wallet to which Cryptostag will send the
exchanged cryptocurrency after the exchange transaction is complete. For
example, if you
want to buy ether (ETH), you should input an ETH wallet address in the
How do I buy coins?
The buying process is the same for all coins available on Cryptostag:
Go to cryptostag.com and select the coin you want to exchange ("You send" field) on
the left and the coin you want to acquire ("You get" field) on the right and
click the ‘Exchange’ button.
Input the destination address and the refund address.
Double-check everything carefully. If everything looks OK, proceed to the next
step by clicking ‘Start Transaction’.
Now your transaction has been initiated. The system fixes the rate for 15
minutes to allow you to complete the transaction at the estimated rate.You will
see a QR code and a wallet address below. This is the address to which you need
to send the currency you want to exchange. Go to the wallet where you’re storing
the currency you want to exchange and paste this address into the corresponding
field. If you use a mobile wallet app, you can just scan the QR code we provide.
As soon as we receive the coins, we’ll exchange them and send them to the
destination address you provided in step 2.
Usually it takes us 30-90 minutes to complete a transaction. In some cases, wait
time may be increased because of network delays.
After transaction is finished, you get a receipt with an output transaction hash
(see transaction details). This hash is a proof that your transaction is
When should I receive my money?
Cryptostag transactions take 30-90 minutes to be processed. If transaction is large
over 1 BTC), processing may take longer, depending on the size of your
As a rule, our transactions take 30-90 minutes to be processed. If your
longer, this could be due to various reasons including:
Blockchain is overloaded. There are many transactions waiting to go through,
including yours. This issue occurs on the bitcoin and bitcoin-based blockchains.
Unfortunately, the only thing to do is wait it out. Cryptostag has no control over
Coin updates. We may turn off some coins to update their clients. This can take
some time. You will get your money as soon as we turn it back on.
DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this
case the only thing to do is wait it out.
Why is my transaction still waiting for
payment if I've already paid?
There are several reasons this might be happening:
The transaction hasn't been included to a blockchain. Cryptocurrencies aren't
stable, so minor errors sometimes occur. If this happens we will either refund
your money or push the payment through if you can provide the hash of your
ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic
(ETC) have the same structure. If you send ETC or ETH, make sure that you've
selected the appropriate transaction type on Cryptostag. For example, if you create
an ETH to BTC transaction, make sure you send ETH, not ETC. Otherwise your
transaction will get stuck.
Other internal errors. Even our well-made system can lag or experience internal
issues. If you believe that might be the case, please report it to [email protected]
How do I cancel my transaction?
Unfortunately, blockchain transactions are irreversible. Once a transaction is
(money is sent to a particular wallet address), it cannot be rolled back. If you
going to exchange cryptocurrency, be sure to double-check all payment details
Is the process of exchange automated or
executed manually by operator?
Automated. Safe. Simple. Anonymous. No registration. No hidden commission.